Returns and refunds

How can cancel an order already sent?

Once your order has been sent, we do not have the option to cancel it. Courier companies are looking for the packages every day to make the delivery within 24 / 48h.

Something to do if it arrives broken wine bottle?

The packaging is designed to prevent breakage and the carrier was very careful because it is aware of the fragility of the product, but it still can happen that breaks Any bottle. This is why it is very important to check the goods before the person making the delivery.
Otherwise, we can not take responsibility of any broken bottle.

How do I return an item ?

For refunds please contact our Customer Service calling (34) 629 968 475 Monday to Friday from 09.00h a18.00h.


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